BERLIN, CT (WFSB) -Northeast Utilities, the parent company of Connecticut Light and Power has made its way toward the top of a survey of America’s most disliked companies, according to Business Insider.
The company which caught major flack for the way it handled widespread outages in August with Tropical Storm Irene and in October with Winter Storm Alfred, is the second lowest scoring company in the survey conducted by American Consumer Satisfaction Index.
NU PLACES 2ND AMONG DISLIKED COMPANIES
A national survey released Thursday about America’s most disliked companies has Hartford-based Northeast Utilities in second place, trailing only the Long Island Power Authority.
“Where companies have little or no competition or where customers encounter barriers to switching among competitors in terms of cost and/or convenience, companies may not need to satisfy their customers to the same degree in order to keep them,” David VanAmburg, ACSI’s director, said.